The CRM project is very important for us in order to eliminate numerous data silos owing to DJH’s federal structure. That’s why we placed great value on working with a competent partner for supporting our RFP process. The entire tender was handled professionally by h2c which also handled the communications between the CRM providers and DJH. H2c’s support enabled us to use our own resources more effectively and focus on the content-related topics of CRM. We are convinced that an integrated CRM system will help DJH to bring personalized marketing campaigns to its members in a more targeted way, and thus reduce cost and increase revenue.Nadine Schäfer, Teamlead Member Management
CONTtest simplifies the management of the content significantly for us. Instead of having to check each Extranet individually and on a regular basis, we now can manage everything with a single tool and automatically get updates if new criteria need to be checked. The timesaving aspect is crucial and content parity can be held without having to invest much effort. On top of that, the easy handling of the tool makes it immensely convenient, as we do not have time for complicated tools and processes in our busy work lives. We warmly recommend the CONTtest tool and are pleased with the friendly and professional service h2c offers.Séverine Kaiser, E-Commerce Manager
We definitely benefit from a single-point-of-entry system. When working with CONTtest, short communication lines between our head office and h2c make it easy for us to adjust our content rapidly. Especially when OTAs request additional hotel information via their extranets, we receive h2c notifications, enabling us to immediately update our content without any time lags. H2c is always a great help in assuring content parity, which allows us to set a clear focus on marketing.Oliver Stotz, Corporate Director Marketing & Distribution
Anantara Siam Bangkok Hotel underwent a change in its GDS distribution strategy. We engaged H2C to audit and improve our GDS feed to our customers. H2c came back with very critical and relevant feedback which enabled us to make the necessary changes in order to achieve the best results. The team at H2c was patient and knowledgeable. They gave us inputs which we were able to implement and achieve significantly improved results. We would be happy to work with them on future projects and recommend them to our partners and peers.Arijit Ghosh, Director of Revenue at Anantara Siam Bangkok Hotel
This was the first time we decided to involve a consultancy company in an IBE vendor selection process. As we have been working with h2c for many years on several different fields of the digital landscape, there was no doubt, that h2c was the right partner to support the project.
Their experience helped a lot. They were very well prepared in terms of the criteria set, key players on the market, the evaluation process, as well as with respect to the whole project management including the presentation of the outcome to the management. As our friends at h2c have known Danubius Hotels for almost a decade now, the whole project was very smooth, we spoke the same language, they immediately anticipated our needs and therefore were able to customise the process to achieve our goal.Zoltán Bogár, Group Director of Revenue Management and Distribution at Danubius Hotels Group
We approached h2c to conduct a workshop session about how to optimally handle and manage OTAs. Daily challenges when working with OTA-connected channels as well as OTA connectivity types and market trends in general were an integral part of this workshop session. Christin Hänsel was a very “fresh” trainer and she is very passionate about her subject. It is a very complex subject, but she made it structured.Ursula Necknig, International Sales Director – France & Belux at Mövenpick Hotels & Resorts
As part of our CRS switch, h2c conducted a series of quality assurance checks for our properties. GDS Content and Secured Rates Checks were carried out with the aim to eliminate the potential risk of turnover losses derived from wrongly displayed content. With hands-on support throughout the entire project, h2c’s team exceeded our expectations. Not only did they identify key areas of improvement, they also assisted us in implementing the required changes. Thanks to h2c our properties’ GDS display has improved a lot. It has been a great pleasure working together.Nadine Köttering, Business Development Coordinator at 25hours Hotel Company
H2c has been instrumental in assisting us in optimizing our GDS return and we were able to identify some key CRS issues that needed to be addressed immediately. We were 100% satisfied with the services rendered and would highly recommend h2c to other hoteliers.Tanja Headford-Arias, Corporate Revenue Manager at Belmond
H2c belongs to a rare type of consultants that really impact your organization. They are optimizing our strategies, business processes and technology, resulting in increased revenue for new and existing business. If you want to increase your profitability, they are the right choice.Ninoslav Vidovic, Former Marketing and Sales Director at Maistra
In the course of our website relaunch, h2c professionally supported us by providing a study on MICE Portal functionalities and our customers’ business demands. Clear and well-structured findings enabled us to derive important decisions for our new website.Alexander Hoerner, Vice President Sales at Steigenberger Hotels AG
The CRS project is an extremely important project for Rotana and it was essential for us to hire the services of h2c, one of the best consultants in this field. With h2c’s support we were able to manage the entire RFP process smoothly, allowing us to use our internal resources more effectively. Having an unbiased CRS specialist at our side enabled us to find the right system for Rotana. We are convinced that this decision will allow us to have the proper infrastructure to manage our booking channels and consequently increase revenues and profits for all our propertiesDominic Carr, Corporate Vice President Quality & Customer Service Excellence at Rotana
Throughout several months, h2c has been providing us with operational and strategic support in the area of online reputation management. Our hotels are now very familiar with our ORM tool and know how they can successfully handle guest reviews on different online portals. Daily operations as well as the training of new staff members have been significantly simplified thanks to the ORM manual designed by h2c.Heiko Rieder, Vice President Revenue Management & Reservations at pentahotels
In collaboration with experts of h2c GmbH, the Verband Deutsches Reisemanagement e.V. (German Business Travel Association, VDR) supported Accor Hotels in training our revenue mangers and sales & marketing managers to become “Distribution Managers” in 2013. Participants of this 2-day workshop „Distribution-Management – Combining Marketing, Technology and Processes successfully“ learned about new distribution strategies, trends and relevant distribution channels. In addition, topics such as reporting, internal communication, reputation management and search engine optimization/marketing were covered. Hence, the newly graduated Distribution Managers are more successful in guest communications and can better understand and evaluate their actions at each touch-point along the customer journey. The subsequent test was passed successfully by all participants.Lisa Christ, Former Manager Académie Accor at Académie Accor
Thank you very much for supporting us with setting up Google Analytics. H2c has helped us to identify the functionalities that are relevant for us from the multitude of possibilities that the system provides. The result is a meaningful reporting, enabling an in-depth analysis of our website users.Oliver Stotz, Corporate Director Distribution at Lindner Hotels & Resorts
Before we started developing our mobile website, h2c supported us with valuable information and recommendations, which were all integrated into our planning process. With this, we gained more security in the conception phase and saved time.Katrin Lindemann, Director Marketing at Maritim Hotels
As 25hours hotels is growing, we require technology that supports our strategy. With h2c, we were able to streamline our PMS (property management system) requirements and identify the optimal vendor company.
H2c is a valuable partner with an unbiased view of the industry.Lena Neitzel, Project Manager Hotelsoftware at 25hours Hotel Company GmbH
The Rocco Forte Collection has been working with h2c since 2004 on various projects relating to distribution including quality assurance audits, pricing analysis and private label cutover planning. We have always found the h2c team a valuable source of information and support and have looked on them as an extension to our own team.
Our intention is to ensure our luxury hotels are represented in electronic distribution channels in the best possible way and h2c have supported us in achieving this vision and will continue to do so in futureAnwen Parry, Former Head of Distribution Management at Rocco Forte Collection
H2c assists us with content marketing ensuring that our customers have access to recent and channel-relevant content, such as in the GDS, particularly for corporate rates and OTAs. We are more than satisfied with the checks’ level of detail and the way results are presented. The checks help us to continuously scrutinize our strategy and adapt it where required. We are able to reduce the error rates of our GDS secured rates checks for corporate and consortia rates to nearly 0%. This is achieved in close cooperation with our CRS provider MICROS.Revenue & Data Services Team at Lindner Hotels & Resorts
H2c conducted Health Checks for our two properties in Cologne. They were instrumental in assisting us to successfully complete the brand change to private label at the beginning of the year. Included in the health checks were valuable ideas which we could also apply to our other Ameron Hotels to improve our online presence. Thanks for a job well done and to a fabulous team which is great to work with.Angelika Viebahn, Former Director of Revenue at Ameron Hotel Collection
H2c has been a great help for citizenM in translating a creative concept towards professional bookers. We are very pleased with their assistance and expertise in all areas of hotel distribution, and can always count on a professional and thorough answer on the many questions we have.Lennert de Jong, Director of Distribution & Business Development at cititzenM
Ralph Trustees (Athenaeum, Runnymede and The Grove, London) have been working with h2c for many years now and during this time we have received valuable support on a broad scope of distribution issues. H2c have conducted customized quality assurance audits, ranging from GDS and Internet distribution optimization, pricing and distribution strategies to implementation support services. Ralph Trustees have always been able to rely on h2c’s professional guidance to support our goal of an optimal presentation in all distribution channels.Co-Chairman at Ralph Trustees Ltd.
Since several years h2c conducts trainings sessions for our hotels. Through in-person trainings and webinars h2c training sessions improve the distribution knowledge of our employees and translate system and marketing complexities into day-by-day action plans. We always receive very good feedback from the hotels and are keen to continue offering webinars on topics which are relevant to Lindner.Gunnar von Hagen, Corporate Director Operations and Central Project Management at Lindner Hotels AG
Our hotel display is impacted by frequent OTA extranet and OTA layout changes and therefore requires a high amount of content updates and loading of additional content. In order to keep our content fresh, we commissioned h2c to analyze and optimize our static and dynamic content displayed on OTAs and online tour operator sites. H2c’s checks identified key content issues which were corrected immediately by our team. We were fully satisfied with h2c’s clear recommendations and the entire OTA optimization process.Monika Sand, Corporate Manager Revenue at Lindner Hotels & Resorts