BRINGING  INNOVATION  TO  YOUR  WEBSITE

The hotel’s website more or less always competes with OTAs from a consumer’s point of view. Even though a hotel website should not be designed in an OTA style, consumers expect a similar easy and straight forward user experience. For hotels, it is difficult to keep up with constant web technology changes and developments.

Nevertheless, the own website is very important for the hotel’s profitability and should be promoted where and whenever possible. Successfully competing with OTAs starts with unique content that is not available from any other third party.

Also don’t forget the rising importance of tablets and smartphones for direct bookings. Make sure your hotel website is optimized for these mobile devices – many hotel chains now have taken a tablet-first approach, which is mainly targeted at small mobile screens e.g., Microsoft Surface Pro and iPad Pro.

We make sure all future trends along the customer journey are included on the new hotel website, be it from inspiration features, personalized content displays to guest review integration.

Hotel  WEBSITE  RFP  AND  IMPLEMENTATION

Hotel  Website  Strategy  Development

• Analysis of hotel chain’s web and e-marketing strategy
• Assessment of business needs, taking relevant market trends into consideration
• Evaluation of actual hotel website turnover figures and statistics

RFP  Compilation  and  Evaluation

• Specification of requirements according to the defined hotel website strategy and e-marketing plan (functionalities, scope of services, terms and conditions)
• Assessment of the functionalities and services provided by the web agency as well as cost evaluation and vendor short listing
• RFP coordination (e.g., agency briefing and project support)
• RFP evaluation of shortlisted vendors and adjustment of proposals 
• Coordination of web agency presentations

Recommendations

• H2c presentation of final evaluation results, highlighting the strengths and weaknesses as well as cost and benefits of each web agency
• Recommendations for vendor selection process (final decision complimented by scorecards)

Project  Management  and  Implementation  Support

• Generation of project plan and implementation monitoring
• Setup and participation in weekly calls between h2c, the hotel chain and the website agency
• Review of website status during the programming phase and coordination of necessary changes
• In-depth pre-live testing prior to go-live of the new hotel website

Post-Live  Checks

• Business performance reviews benchmarked against former website turnover figures and website statistics
• Expert website optimization and/or website usability testing
• Identification of business and technology options for future developments

DELIVERABLES

• Comprehensive overview and analysis of customer’s actual website performance
• Identification of customer requirements and development of a RFP specification document including best practice industry insights
• In-depth web agency benchmark analysis
• Presentation including key findings and recommendations
• Project Management and implementation services